Technical support and ticket creation
Identify yourself as a client (with CRM verification when configured), submit a request if you are not a client yet, and open a technical ticket with subject, priority, and message.
- Step 1 — Identification: say whether you are a client. If yes, enter client ID and registered email and use «Verify client» when the CRM endpoint is configured.
- Non-clients: complete the request form with email confirmation, phone, and details; it posts to the public non-client API.
- Ticket: fill subject, priority, message, and accept privacy and legal terms. On submit you will see confirmation with a reference (local until the backend is connected).
Identification
For administration, billing, or technical support we need to know whether you are a client and a few contact details before opening chat or creating a ticket.
Are you a Kodex client?
Step 1 Blocked
模式（仅技术支持）
说明：当前为演示模式（控制台 + 邮件）。设置 `PUBLIC_SUPPORT_API` 以创建真实工单。