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Technical support

Tickets and technical incidents

Identification, detail and priority. For billing or commercial use Department chat.

Department chat Contact

Technical support and ticket creation

Identify yourself as a client (with CRM verification when configured), submit a request if you are not a client yet, and open a technical ticket with subject, priority, and message.

  1. Step 1 — Identification: say whether you are a client. If yes, enter client ID and registered email and use «Verify client» when the CRM endpoint is configured.
  2. Non-clients: complete the request form with email confirmation, phone, and details; it posts to the public non-client API.
  3. Ticket: fill subject, priority, message, and accept privacy and legal terms. On submit you will see confirmation with a reference (local until the backend is connected).

Identification

For administration, billing, or technical support we need to know whether you are a client and a few contact details before opening chat or creating a ticket.

Are you a Kodex client?

Step 1 Blocked

Ticket details

Note: Submissions are demo mode (console + email). Set `PUBLIC_SUPPORT_API` for real tickets.

Let's collaborate

Tell us your goal

A short triage to qualify your request. In a few minutes we reach the right scope.

1

How would you like to collaborate with Kodex?

We open the right path — no unnecessary questions.

How would you like to collaborate with Kodex?

Tap a card to continue