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Caso de éxito · RAG

Aston Languages

SaaS platform for experience management and operational safety in international programs: AWS, 24/7 AI, and WhatsApp automation.

  • Custom SaaS development
  • AI & WhatsApp integration
  • AWS architecture & ISO 27001
See impact Apply this model Sector: Empresas B2B

The challenge

Operating context

  • Student, flight, family, and billing information distributed across disconnected systems.
  • Family communication dependent on manual processes and not scalable at operational peaks.
  • Need for continuous 24/7 support with a real escalation protocol for emergencies.

Kodex solution

Plataforma

Custom full-stack development on Next.js + AWS, with ISO 27001 security and ISO 9001 quality criteria.

Comunicaciones

Official WhatsApp channel with automatic arrival/departure notices and real-time operational confirmations.

Soporte

Hybrid AI/human 24/7 support: the assistant resolves recurring queries and escalates critical incidents to the Aston team.

Ciclo de vida

End-to-end student lifecycle management: enrollment, academic ops, satisfaction, family reports, and billing.

Impacto medible

  • Automated flight and arrival notices, reducing latency and manual team load.
  • 24/7 family attention with assisted AI and an active emergency protocol.
  • Safer, more traceable operations on robust AWS cloud infrastructure.
Métrica Antes Después
Flight/arrival notices Manual (slow) Automatic via WhatsApp (real-time)
Parent support Business hours 24/7 AI-assisted
Data security Vulnerable ISO 27001 / AWS certified

Roadmap

  • • Fase actual: plataforma SaaS Next.js + AWS con WhatsApp e IA 24/7 en operación.
  • • Próxima fase: ampliar automatizaciones del ciclo del alumno y reporting a familias.
Apply this model See methodology View Empresas B2B sector

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