Caso de éxito · Inversion

Magatzems Alco

End-to-end operational engineering as CTO as a Service: IT management, security, and internal process automation up to 90%.

The challenge

Operating context

IT management scattered across email, licenses, and security, with high operational friction.
Administrative overload from manual processes in supply chain and internal coordination.
Team focus diverted to technical incidents instead of customers and logistics.

IT / Gobernanza

360 digital governance: centralized administration of corporate email, licenses, security, and operational continuity.

Automatización

BPA layer to orchestrate interdepartmental tasks, reducing operational noise and scaling internal efficiency.

Web

Authority web platform to capture qualified leads and connect the commercial front with automated operations.

Manual operations progressively reduced toward the 90/10 target (automated/manual).
Centralized, proactive IT management with lower risk of incident lockups.
Human capital redirected to supply, customer care, and higher-impact decisions.

Métrica	Antes	Después
Manual operations	100% (saturates the team)	Reduced to 10% (strategic focus)
IT & incident management	Scattered / Reactive	Centralized / Proactive (Kodex)
Staff focus	Administrative tasks	Supply and customer care

Roadmap

• Fase actual: gobernanza IT + BPA + web de autoridad en operación.
• Próxima fase: ampliar automatizaciones de cadena de suministro y reporting operativo.

Conversion Bridge

Launch a technically preconfigured starting point based on this case context and remove setup friction.

From diagnosis to operations: consulting, audit and implementation with traceability.